Remote Support
To advise you on a problem, we usually use the Support Tool TeamViewer. With this we can directly gain access to your screen in order to analyze the problem and if necessary to resolve it immediately. This is done only under strict security conditions and with the user’s approval. Exchanged data is kept strictly confidential and not disclosed to third parties without permission of the user.
Start here the TeamViewer
Encryption
TeamViewer works with the AES encryption standard. This is considered completely safe by today's standards. The key exchange also guarantees a full client-to-client data protection. This means that even our routing servers will not be able to read the data stream.
Access Protection
In addition to the PartnerID, TeamViewer generates a session password that changes with every software start to provide additional security against unauthorized access to a remote system.
Security relevant functions like file transfer require additional, manual confirmation from the remote partner. Also it is not possible to invisibly control a computer. For data protection reasons the person sitting on the remote computer has to be able to detect when someone is accessing the machine.
Code Signature
All program files are secured using VeriSign code signing technology. This allows you to verify the origin of the executables you received.
